At Total Motion we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.
Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.
As a part of this, Total Motion follows the relevant aspects of the Financial Conduct Authority's six guiding principles on how to engage with our customers. These are known as the 'Treating Customers Fairly' principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.
We continually aim to understand the needs of our clients
We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.
We make certain our clients understand the risks associated with our services at the outset of an instruction.
We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.
We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.
We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.
We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required.
Please visit our complaints procedure page.
This is my first time leasing a vehicle and Stuart has been absolutely fantastic in explaining and sourcing the best deal for my first car. Any question I've asked or change that I've asked for (within reason), Stuart has sorted professionally and quickly. The communication via the company is brilliant and the whole ordering process is simple and easy. I'm looking forward to receiving my car and would definitely recommend Total Motion to anyone. Stuart Conway deserves personal recognition from the company for his excellent service.
Hi Emma, just want to thank you for everything you did sorting out our new cars, we took delivery today and there great. The whole thing from 1st speaking to you on the phone 6 weeks ago has gone brilliantly without fuss, great communication from everyone involved along the way. I will definitely recommend Total Motion to friends and hopefully being getting in touch myself in 3 years to go through it again with new vehicles. Many thanks again, Lee
Thank you for going the extra mile and getting the vehicle delivered as swift as possible. You are a credit to Total Motion, well done, keep up the good work and thanks again.
I had been looking at new Jaguar F-Pace for a few weeks, but the prices from other leasing companies was putting me off.
I had a good conversation with Chloe. She delivered me a quote on a basic model and the fully spec'ed up model I ideally wanted. The price was less than what I was currently paying for my current car. I sent over the order the following day! She followed everything through with me, including the changing of my personal licence plate to the delivery date.
I couldn't ask for anymore! Thank you!
Service and assistance throughout process to date from Bilaal has been first class. Assuming no issues in delivery dates and spec etc then all good! Thanks for all your help and will ensure details passed on should colleagues / friends that have similar requirements
Speed of response and flexibility have been perfect throughout. Pleasure to deal with.
Provided exceptional service and provided me with the Clubman at an amazing price.
I highly recommend Total Motion if you're looking to lease a vehicle at a great price. A very friendly team that were always happy to help me find the perfect solution.
Thanks a lot!
The service which I have received was excellent. He kept me informed and promptly answered all my questions in a helpful manner.
I would not hesitate to recommend your company to anyone.
I wanted to say thanks for all your help throughout the process of getting my new Tesla 90D. From the start of the first call you demonstrated a perfect balance of being friendly and helpful while fast and efficient. The way you kept me informed each step of the way was exemplary - telling me what you would do, what would happen next and then confirming when it was done.
I've recommended you already and will continue to- well done and thank you for all your help.
Thank you for a quick and easy order process. Sorted out in a day. My wife is very much looking forward to her new car.
Stuart was absolutely brilliant, my first time leasing a vehicle, he explained everything really well and the transaction went like clockwork. Would recommend to anyone looking to lease. The most efficient company I've dealt with ever!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0116 402 6500
Meridian Business Park
Total Motion are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 669460
Registered in England & Wales with company number : 4659477 | Data Protection No : Z8638428 | VAT No : 754 337 521
Registered Office : Southpoint House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WP
Copyright © 2018 Total Motion, All rights reserved.