At Total Motion we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.
Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.
As a part of this, Total Motion follows the relevant aspects of the Financial Conduct Authority's six guiding principles on how to engage with our customers. These are known as the 'Treating Customers Fairly' principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.
We continually aim to understand the needs of our clients
We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.
We make certain our clients understand the risks associated with our services at the outset of an instruction.
We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.
We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.
We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.
We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required.
Please visit our complaints procedure page.
I am so thrilled with the car! It is everything I had hoped for, so roomy especially as my son and daughter-in-law are about to have twins, so I will be able to help them lots.
Your service has been brilliant, you, in particular, have been so patient with the process. The delivery man was charming. I will absolutely recommend you to others.
Thank you for going the extra mile and getting the vehicle delivered as swift as possible. You are a credit to Total Motion, well done, keep up the good work and thanks again.
The whole process was simple and smooth from start to finish, Kieran answered all my questions and left no stone unturned.
Thank you for managing to find a physical car with the exact specifications my wife wanted, something no other company could achieve. Also, for having patience with a very awkward and hard to please customer! Can't recommend this company highly enough! Fantastic from beginning to end.
Byron was professional and knowledgeable throughout and nothing was too much trouble. Can't speak highly or recommend him enough!
I had been looking at new Jaguar F-Pace for a few weeks, but the prices from other leasing companies was putting me off.
I had a good conversation with Chloe. She delivered me a quote on a basic model and the fully spec'ed up model I ideally wanted. The price was less than what I was currently paying for my current car. I sent over the order the following day! She followed everything through with me, including the changing of my personal licence plate to the delivery date.
I couldn't ask for anymore! Thank you!
Thank you so much for organising a car for my fastidious neighbour and dealing with him in such a professional and patient manner- he was really impressed!
I also want to thank you for the professional and friendly way you have dealt with the contract for my own car which is due for delivery shortly.
I dealt with Kieran , who was very helpful , answered all my questions and made the process a smooth one!
Thank you so much for your exceptional efforts to ensure that I received my car today. I know that it was a tall order but I am very pleased and all went according to plan today.
I know that people often don't seem to appreciate all the work that people put into these things but please believe me when I say that I am very, very grateful.
If you have a manager that you can pass this message on to, please do so - in this day and age people always forget to say when service is good.
Thank you so much.
Stuart was absolutely brilliant, my first time leasing a vehicle, he explained everything really well and the transaction went like clockwork. Would recommend to anyone looking to lease. The most efficient company I've dealt with ever!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0116 402 6500
Meridian Business Park
Total Motion are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 669460
Registered in England & Wales with company number : 4659477 | Data Protection No : Z8638428 | VAT No : 754 337 521
Registered Office : Southpoint House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WP
Copyright © 2018 Total Motion, All rights reserved.