At Total Motion we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.
Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.
As a part of this, Total Motion follows the relevant aspects of the Financial Conduct Authority's six guiding principles on how to engage with our customers. These are known as the 'Treating Customers Fairly' principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.
We continually aim to understand the needs of our clients
We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.
We make certain our clients understand the risks associated with our services at the outset of an instruction.
We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.
We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.
We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.
We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required.
Please visit our complaints procedure page.
Thank you for an excellent service. Everything was great and spot on.
Thanks very much for the great friendly and informative service thus far. It's been a joy dealing with you, you've been clear and always willing to assist and clarify my queries. Making the car buying experience more relaxed and enjoyable.
Provided exceptional service and provided me with the Clubman at an amazing price.
I highly recommend Total Motion if you're looking to lease a vehicle at a great price. A very friendly team that were always happy to help me find the perfect solution.
Thanks a lot!
Thank you for managing to find a physical car with the exact specifications my wife wanted, something no other company could achieve. Also, for having patience with a very awkward and hard to please customer! Can't recommend this company highly enough! Fantastic from beginning to end.
The whole process was simple and smooth from start to finish, Kieran answered all my questions and left no stone unturned.
I dealt with Kieran , who was very helpful , answered all my questions and made the process a smooth one!
Thank you for sourcing us a commercial company vehicle at a price we felt was affordable and competitive along with the added maintenance package.
You are someone we can trust explicitly and whose knowledge of the motor leasing trade second to none, he was able to find a great discount on our vehicle which other leasing companies could not.
The whole buying process was quick and easy and John was able to talk us through the whole process in advance so we knew what to expect.
All in all, John is a great person to work with and we will have no hesitation in referring all future car leasing needs to him.
Thought the A7 was a good car but this is just a different league!!
I feel like a super star in it!!!
Thank you for professional and efficient service in providing the Porsche Macan exactly as promised, on time and to specification.
Your service was greatly appreciated.
Thank you so much for organising a car for my fastidious neighbour and dealing with him in such a professional and patient manner- he was really impressed!
I also want to thank you for the professional and friendly way you have dealt with the contract for my own car which is due for delivery shortly.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0116 402 6500
Meridian Business Park
Total Motion are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 669460
Registered in England & Wales with company number : 4659477 | Data Protection No : Z8638428 | VAT No : 754 337 521
Registered Office : Southpoint House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WP
Copyright © 2018 Total Motion, All rights reserved.