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We slam aggressive marketing which leaves young drivers in debt

We slam aggressive marketing which leaves young drivers in debt

Reports of young motorists being pressured into leasing brand new cars when they cannot afford the monthly payments, have been hitting the headlines in recent weeks.

A recent undercover investigation by the Daily Mail revealed that drivers on low wages, some with poor credit histories and even some without a job, are being offered top brand cars worth up to £20,000 – for no deposit.

The Mail’s exposé claimed that in their hurry to secure business, reckless sales staff at dealerships across the UK are failing to carry out full affordability checks and trying to get drivers to over-commit on Personal Contract Purchase (“PCP”) deals.

As a company which is committed to meeting leasing industry standards, we are against any form of pressure selling and always ensure our customers can comfortably afford the car they plan to lease.Simon Hill, Total Motion’s managing director voiced his concern:

It is disturbing to learn that young motorists are being tempted into taking out agreements that will leave them with levels of debt that they simply can’t service."

 
As a leading vehicle management business, we have a highly responsible attitude to leasing contracts and ensuring the affordability of our vehicles. We always take the time to get to know our customers before entering into any financial arrangements with them.

"Our approach fosters strong relationships, resulting in repeat business and customer loyalty. We don’t get involved in aggressive marketing or pushy sales techniques and we don’t do zero deposit deals for the general public.

According to the Daily Mail, undercover reporters visited 22 dealerships in England and Scotland, claiming to be in their early twenties and out of work, in poorly paid jobs or trying to purchase a car despite having poor credit rating.

Around half of the dealers they visited – including ones selling Audis, Mazdas, Suzukis, Fords, Vauxhalls and Seats – told them they could have a brand new car without paying any money up front.

Read the recent Daily Mail article for more information: http://dailym.ai/2uzV6xt.

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Posted on 17th July 2017 at 12:47 PM

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Alex,

Thank you for managing to find a physical car with the exact specifications my wife wanted, something no other company could achieve. Also, for having patience with a very awkward and hard to please customer! Can't recommend this company highly enough! Fantastic from beginning to end.

Paul Sharpe

Byron was professional and knowledgeable throughout and nothing was too much trouble. Can't speak highly or recommend him enough!

Dave Parker

Stuart,

Thank you for an excellent service. Everything was great and spot on.


Kind Regards,

Leanne Chandler,

CMS-Midlands

Leanne Chandler

Amelia,

Thank you so much for organising a car for my fastidious neighbour and dealing with him in such a professional and patient manner- he was really impressed!

I also want to thank you for the professional and friendly way you have dealt with the contract for my own car which is due for delivery shortly.

Gail Siddall

What a service, Stuart and Natasha are superb. Can't recommend these guys enough.

Simon Shakeshaft

Thank you for sorting out the new van! It drives like a ferrari!


Kevan

Kevan

Provided exceptional service and provided me with the Clubman at an amazing price.

I highly recommend Total Motion if you're looking to lease a vehicle at a great price. A very friendly team that were always happy to help me find the perfect solution.

Thanks a lot!

Jenny Cross

Kieran,

The service which I have received was excellent. He kept me informed and promptly answered all my questions in a helpful manner.

I would not hesitate to recommend your company to anyone.

Naveed Zafar

Stuart,

Thank you for a quick and easy order process. Sorted out in a day. My wife is very much looking forward to her new car.

Kind Regards,

Ian

Ian Johnson

Dear John,

I’d like to take this opportunity to thank you for your assistance over the last few years and in particular in dealing with the sourcing of my most recent car.

Having dealt with you to source my previous 2 cars, going back to 2010, I was well aware of your high level of customer care and attention to detail which is very important to me.

During the period of my previous lease, you also regularly monitored my situation, and I therefore had no hesitation to use you to provide my replacement car.

Once again, the service and support you provided was first class, and at all times I was kept informed as to the progress of my order, and also advised regarding the return of my existing car, although this wasn’t actually part of your responsibilities.

I have in the past recommended you to both colleagues and clients, and I will continue to do so based upon your ongoing excellent service and the feedback I also get from others.

Yours Sincerely,

Mark East

MOORE THOMPSON

Mark East

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