It is the aim of Total Motion to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 0116 402 6500
or write to us at Southpoint House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WP
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
I am so thrilled with the car! It is everything I had hoped for, so roomy especially as my son and daughter-in-law are about to have twins, so I will be able to help them lots.
Your service has been brilliant, you, in particular, have been so patient with the process. The delivery man was charming. I will absolutely recommend you to others.
Good communication from Bilaal throughout the ordering process - I am very impressed.
Thank you for a quick and easy order process. Sorted out in a day. My wife is very much looking forward to her new car.
Service and assistance throughout process to date from Bilaal has been first class. Assuming no issues in delivery dates and spec etc then all good! Thanks for all your help and will ensure details passed on should colleagues / friends that have similar requirements
Speed of response and flexibility have been perfect throughout. Pleasure to deal with.
Thought the A7 was a good car but this is just a different league!!
I feel like a super star in it!!!
Just wanted to advise a great experience. Thank you to Harjinder Singh Dhatt, he is a star and professional ambassador for Total Motion.
This is the first time I have leased a vehicle, Bilaal made the whole process really easy and kept me fully informed all through the process. A really good first class service.
What a service, Stuart and Natasha are superb. Can't recommend these guys enough.
Thank you for sorting out the new van! It drives like a ferrari!
I had been looking at new Jaguar F-Pace for a few weeks, but the prices from other leasing companies was putting me off.
I had a good conversation with Chloe. She delivered me a quote on a basic model and the fully spec'ed up model I ideally wanted. The price was less than what I was currently paying for my current car. I sent over the order the following day! She followed everything through with me, including the changing of my personal licence plate to the delivery date.
I couldn't ask for anymore! Thank you!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0116 402 6500
Meridian Business Park
Total Motion Limited TA Total Motion Vehicle Management are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 669460
Registered in England & Wales with company number : 4659477 | Data Protection No : Z8638428 | VAT No : 754 337 521
Registered Office : Southpoint House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WP
Copyright © 2019 Total Motion, All rights reserved.