We slam aggressive marketing which leaves young drivers in debt
Reports of young motorists being pressured into leasing brand new cars when they cannot afford the monthly payments, have been hitting the headlines in recent weeks.
A recent undercover investigation by the Daily Mail revealed that drivers on low wages, some with poor credit histories and even some without a job, are being offered top brand cars worth up to £20,000 – for no deposit.
The Mail’s exposé claimed that in their hurry to secure business, reckless sales staff at dealerships across the UK are failing to carry out full affordability checks and trying to get drivers to over-commit on Personal Contract Purchase (“PCP”) deals.
As a company which is committed to meeting leasing industry standards, we are against any form of pressure selling and always ensure our customers can comfortably afford the car they plan to lease.Simon Hill, Total Motion’s managing director voiced his concern:
“It is disturbing to learn that young motorists are being tempted into taking out agreements that will leave them with levels of debt that they simply can’t service."
“As a leading vehicle management business, we have a highly responsible attitude to leasing contracts and ensuring the affordability of our vehicles. We always take the time to get to know our customers before entering into any financial arrangements with them.“
"Our approach fosters strong relationships, resulting in repeat business and customer loyalty. We don’t get involved in aggressive marketing or pushy sales techniques and we don’t do zero deposit deals for the general public.”
According to the Daily Mail, undercover reporters visited 22 dealerships in England and Scotland, claiming to be in their early twenties and out of work, in poorly paid jobs or trying to purchase a car despite having poor credit rating.
Around half of the dealers they visited – including ones selling Audis, Mazdas, Suzukis, Fords, Vauxhalls and Seats – told them they could have a brand new car without paying any money up front.
Read the recent Daily Mail article for more information: http://dailym.ai/2uzV6xt.
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I also want to thank you for the professional and friendly way you have dealt with the contract for my own car which is due for delivery shortly.
This is my first time leasing a vehicle and Stuart has been absolutely fantastic in explaining and sourcing the best deal for my first car. Any question I've asked or change that I've asked for (within reason), Stuart has sorted professionally and quickly. The communication via the company is brilliant and the whole ordering process is simple and easy. I'm looking forward to receiving my car and would definitely recommend Total Motion to anyone. Stuart Conway deserves personal recognition from the company for his excellent service.
I’d like to take this opportunity to thank you for your assistance over the last few years and in particular in dealing with the sourcing of my most recent car.
Having dealt with you to source my previous 2 cars, going back to 2010, I was well aware of your high level of customer care and attention to detail which is very important to me.
During the period of my previous lease, you also regularly monitored my situation, and I therefore had no hesitation to use you to provide my replacement car.
Once again, the service and support you provided was first class, and at all times I was kept informed as to the progress of my order, and also advised regarding the return of my existing car, although this wasn’t actually part of your responsibilities.
I have in the past recommended you to both colleagues and clients, and I will continue to do so based upon your ongoing excellent service and the feedback I also get from others.
Stuart was absolutely brilliant, my first time leasing a vehicle, he explained everything really well and the transaction went like clockwork. Would recommend to anyone looking to lease. The most efficient company I've dealt with ever!
Thanks very much for the great friendly and informative service thus far. It's been a joy dealing with you, you've been clear and always willing to assist and clarify my queries. Making the car buying experience more relaxed and enjoyable.
The Entire transaction was handled sensitively, professionally, enthusiastically and with a determination to get the best deal for me.
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Total Motion are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 669460
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