Selected all your options? Now click here >>
Quick contact

Fleet operators urged to listen to drivers’ mental health concerns

Fleet operators have been warned to be aware of potential mental health problems among their drivers in the wake of an influential study. The report, commissioned by Mercedes-Benz, found that almost one in five van drivers described their mental health as poor, or very poor, with three quarters saying work was a contributing factor.

Increased workload and congestion on the roads were named among the triggers. Only a third of those drivers worried about their mental health had spoken to their manager about it.

Simon Hill, managing director of Total Motion, said:

"These findings are of considerable concern. They should act as a warning to fleet managers to ensure that they have the best possible professional working practices in place to deal with any issues which may arise. It's important that drivers are made to feel that they can open up to their managers, and can do so without stigma, so that any issues can be quickly addressed and resolved."

The study involved 2,000 van drivers and operators. It found that 52 percent said increased time pressures were affecting their mental health, while 50 percent said they were suffering mental ill health due to increased workload.

Job uncertainty was raised as contributory factor by one in three, while nearly one in five said congestion on the roads affected their state of mind.

More than one in 10 said they had not spoken to anyone at all on the subject, with only one in three saying they had raised their concerns with their manager.

Steve Bridge, managing director of Mercedes-Benz Vans, said:

 “With a continued surge in online shopping, an increasing reliance on same-day deliveries and spiralling traffic volumes across the UK, the real-world pressures on van drivers are changing. Our research findings act as a clear call to van drivers to talk about their mental health concerns and work pressures with their employers and for employers to actively listen to the real concerns of their workforce.

The Mental Health Foundation said the figures suggest that van drivers are experiencing an increased rate of poor mental health compared to the national average.

Spokesman James Harris said: "In part, this may be explained by the pressures of the job, and the fact that van drivers can often be isolated."

He said a culture should be put in place in which anyone experiencing problems can ask for help in the knowledge that they will be supported. These findings concerning mental health come on top of growing concerns about how fleet operators should deal with dementia as part of their fleet management policies.

In an article we posted in June 2015, we drew attention to the fact that people with Alzheimer’s and other types of dementia can be affected from as young as age 35.To address this issue, we are working with clients and dementia care specialists to explore the risk assessment and testing options available and how they can be integrated into a workable fleet policy.

Share this article Post this page to facebookTweet this pageGoogle+ this pagePost this page to LinkedinPin page

Posted on 20th July 2017 at 9:05 AM

Latest Tweets

See What Our Customers Think

Testimonials

Thanks very much for the great friendly and informative service thus far. It's been a joy dealing with you, you've been clear and always willing to assist and clarify my queries. Making the car buying experience more relaxed and enjoyable.

Thanks,

David

David Nyamatore

John,

Thank you for sourcing us a commercial company vehicle at a price we felt was affordable and competitive along with the added maintenance package.

You are someone we can trust explicitly and whose knowledge of the motor leasing trade second to none, he was able to find a great discount on our vehicle which other leasing companies could not.

The whole buying process was quick and easy and John was able to talk us through the whole process in advance so we knew what to expect.

All in all, John is a great person to work with and we will have no hesitation in referring all future car leasing needs to him.

Simon Hinks

Thank you for sorting out the new van! It drives like a ferrari!


Kevan

Kevan

Dear Marvin,

Thank you so much for your exceptional efforts to ensure that I received my car today. I know that it was a tall order but I am very pleased and all went according to plan today.

I know that people often don't seem to appreciate all the work that people put into these things but please believe me when I say that I am very, very grateful.

If you have a manager that you can pass this message on to, please do so - in this day and age people always forget to say when service is good.

Thank you so much.

Lia

Lia Copestake

Amelia,

I wanted to say thanks for all your help throughout the process of getting my new Tesla 90D. From the start of the first call you demonstrated a perfect balance of being friendly and helpful while fast and efficient. The way you kept me informed each step of the way was exemplary - telling me what you would do, what would happen next and then confirming when it was done.

I've recommended you already and will continue to- well done and thank you for all your help.

Kind Regards,

Rob Pickering

Rob Pickering

Stuart was absolutely brilliant, my first time leasing a vehicle, he explained everything really well and the transaction went like clockwork. Would recommend to anyone looking to lease. The most efficient company I've dealt with ever!

Nicky Smith

Stuart,

Thank you for an excellent service. Everything was great and spot on.


Kind Regards,

Leanne Chandler,

CMS-Midlands

Leanne Chandler

Dear John,

I’d like to take this opportunity to thank you for your assistance over the last few years and in particular in dealing with the sourcing of my most recent car.

Having dealt with you to source my previous 2 cars, going back to 2010, I was well aware of your high level of customer care and attention to detail which is very important to me.

During the period of my previous lease, you also regularly monitored my situation, and I therefore had no hesitation to use you to provide my replacement car.

Once again, the service and support you provided was first class, and at all times I was kept informed as to the progress of my order, and also advised regarding the return of my existing car, although this wasn’t actually part of your responsibilities.

I have in the past recommended you to both colleagues and clients, and I will continue to do so based upon your ongoing excellent service and the feedback I also get from others.

Yours Sincerely,

Mark East

MOORE THOMPSON

Mark East

Chloe,

I had been looking at new Jaguar F-Pace for a few weeks, but the prices from other leasing companies was putting me off.

I had a good conversation with Chloe. She delivered me a quote on a basic model and the fully spec'ed up model I ideally wanted. The price was less than what I was currently paying for my current car. I sent over the order the following day! She followed everything through with me, including the changing of my personal licence plate to the delivery date.

I couldn't ask for anymore! Thank you!

Chris Cain

I dealt with Kieran , who was very helpful , answered all my questions and made the process a smooth one!

Ive Mattheessens

Newsletter Sign-up

Newsletter subscribe
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website. However, if you would like to, you can change your cookie settings at any time. Close this message.